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Privacy Policy

Last updated: April 5, 2026

1. Introduction

Divelluto ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at haven-beautyclinic.com or visit our clinic in Qornet Chehwan, Lebanon.

2. Information We Collect

Personal Information

When you book an appointment, subscribe to our newsletter, or contact us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Preferred treatment or service
  • Any information you voluntarily provide in messages

Medical Information

During consultations, we may collect medical history and health-related information necessary to provide safe and effective treatments. This information is handled with the highest level of confidentiality.

Automatically Collected Information

When you visit our website, we may automatically collect:

  • Browser type and version
  • Device type
  • Pages visited and time spent
  • Referring URL
  • IP address (anonymized where possible)

3. How We Use Your Information

We use the information we collect to:

  • Schedule and manage your appointments
  • Provide and personalize our medical and aesthetic services
  • Communicate with you about your treatments and bookings
  • Send newsletters and promotional content (only with your consent)
  • Improve our website and services
  • Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

  • Service providers: Trusted third-party services that help us operate our website (e.g., hosting, email delivery), bound by confidentiality agreements
  • Legal requirements: When required by law, regulation, or legal process
  • Medical referrals: With other healthcare providers when medically necessary and with your consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encrypted connections (HTTPS), secure database storage, and restricted access to personal data.

6. Cookies

Our website may use essential cookies to ensure proper functionality. We do not use tracking cookies for advertising purposes. Any analytics data collected is anonymized and used solely to improve user experience.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Withdraw consent for marketing communications at any time
  • Request a copy of your data in a portable format

To exercise any of these rights, please contact us at havenmedicalcliniclb@gmail.com.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Medical records are retained in accordance with Lebanese healthcare regulations.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors without parental consent. Treatments for minors require parental or guardian authorization.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy, please contact us: